Samsung Certified Refurbished Products

Frequently Asked Questions:

(1) What are Samsung Certified Refurbished Products?

Samsung Certified Refurbished Products are Samsung products that, for a variety of reasons, have been returned to Samsung. Each and every unit undergoes Samsung's stringent inspection and refurbishment process prior to being offered for sale. Only a small number of units are returned due to technical issues; however, all units undergo Samsung's rigorous refurbishment process.

Each Samsung Certified Refurbished Product:

  • is fully tested (including full burn-in testing, if applicable).
  • is refurbished with replacement parts for any defective modules identified in testing.
  • is put through a thorough cleaning process and inspection.
  • is repackaged (including appropriate manuals, cables, new boxes, etc.).
  • If applicable, includes the operating software originally shipped with the unit and any custom software that may have been included with that system. See the “Learn More” section for each product for more details.
  • is placed into a Final QA inspection prior to being added to sellable refurbished stock.

Testing procedures for refurbished products follow the same stringent standards as those of new products.

(2) What should I expect when I purchase an Samsung Certified Refurbished Product?

  • Savings vs. the purchase of a “new” product
  • A fully functional product with the same documentation, accessories, etc. provided when the “new” unit is sold.
  • The assurance that the unit meets Samsung's stringent quality standards, and that any defective components have been replaced by genuine Samsung components

(3) What is the warranty on refurbished products?

  • Samsung offers a 90-day warranty from date of purchase on all refurbished products purchased on the Samsung outlet store

(4) A refurbished item that I wanted is no longer available. How can I ensure that I get an item when it's in stock?

  • Generally, inventory of refurbished items is fairly limited. Therefore, if you see an item in which you are interested, it is best to complete your purchase as soon as possible.

(5) What is the return policy for refurbished products

  • In order to offer the maximum savings on refurbished products, returns are limited solely to items that are defective upon arrival, and only within 30 days of purchase. No other returns of refurbished product purchases are permitted.